Role Overview
Loan Factory is seeking a forward-thinking Chief Technology Officer (CTO) to lead our next phase of growth through automation, systems design, and AI-driven operations.
This is not a traditional engineering role. You are not expected to be a hands-on programmer.
Instead, this role is about:
- Designing intelligent systems
- Building scalable processes
- Leading automation through our Tera team
- Leveraging AI to transform operations
The ideal candidate combines deep mortgage industry expertise with strong logic, operational thinking, and product mindset.
Key Responsibilities
1. Automation & Systems Leadership
- Lead and manage the Tera team to execute automation initiatives
- Design and oversee end-to-end workflows across loan origination, processing, underwriting, and closing
- Identify inefficiencies and replace manual work with scalable systems
- Build a “system-first” culture across the organization
2. AI & Technology Strategy
- Define and execute Loan Factory’s AI-first technology roadmap
- Evaluate and implement AI tools to improve productivity, speed, and decision-making
- Partner with vendors, platforms, and internal teams to integrate solutions
- Stay ahead of emerging trends in AI, fintech, and mortgage tech
3. Mortgage Systems & Process Design
- Architect workflows aligned with mortgage lifecycle (LOS, CRM, compliance, underwriting)
- Ensure systems support high-volume, low-cost loan production
- Optimize for speed, accuracy, and scalability
- Translate business needs into structured systems and logic
4. Cross-Functional Leadership
- Work closely with Operations, Sales, Processing, and Compliance teams
- Act as a bridge between business teams and technical execution
- Drive adoption of tools and systems across the company
- Train teams to think in systems, not tasks
5. Performance & Execution
- Define KPIs for automation efficiency and system performance
- Track ROI of automation initiatives
- Continuously iterate and improve processes
- Deliver measurable improvements in cost, speed, and scalability
Qualifications & Experience
Required
- Deep experience in the U.S. mortgage industry (loan lifecycle, LOS, operations)
- Proven ability to design systems and processes at scale
- Strong logical thinking and problem-solving ability
- Experience leading teams or cross-functional initiatives
- High comfort with AI tools, automation platforms, and technology ecosystems
Important Note
- You do NOT need to be a programmer or engineer
- You should be able to think like a system architect, not write code
Preferred
- Experience with LOS platforms (e.g., Encompass, LendingPad)
- Background in operations, product, or process optimization
- Experience implementing automation (RPA, AI tools, workflow systems)
- Startup or high-growth company experience
Key Competencies
- Systems thinking
- Strategic vision + execution
- Process optimization mindset
- Adaptability in a fast-changing tech landscape
- Strong communication and leadership
Compensation & Benefits (U.S.)
- Salary Range: $120,000 – $150,000+ (depending on experience)
- Stock options
- Health, dental, vision insurance
- Generous PTO + sick leaves